Shipment processing time
All orders are processed within 24 to 48 hours.
Shipments and deliveries do not occur on weekends or holidays. Please note that occasional backorder issues can occur for our product at the manufacturer level. These issues are unfortunately out of our control.
We will contact you at the email or telephone number you provided if we are experiencing delays or issues in processing your order.
If you use our Sightly app to purchase product(s), payment must be received by Rideau Optometric prior to release of an order. We may need to verify information you provide before an order is accepted and may cancel or limit an order any time after it has been placed, including but not limited to the event that a product is listed at an incorrect price due to typographical or other error. If payment already has been made and your order is cancelled or limited, we will refund any payment you made for the product that will not be shipped due to cancellation or limitation of an order in the same tender as the original purchase.
Shipping rates and delivery estimates
Unless otherwise noted, we will use our best efforts to ship products within 3-5 business days of the receipt of a properly completed order. Product availability may be limited, and particular products may not be available for immediate delivery.
||Estimated delivery time
|National Capital Region+
||1 to 2 business days
||Free* or $10.95
||2 to 11 business days
|Northern Regions & Remote Centres
||6 to 13 business days
||5 to 8 business days
||6 to 10 business days
+Bowman, Cantley, Chelsea, Clarence-Rockland, Denholm, Gatineau, La Pêche, L’Ange-Gardien, Lochaber, Lochaber-Partie-Ouest, Mayo, North Grenville, Notre-Dame-de-la-Salette, Ottawa, Pontiac, Russell, Thurso, Val-des-Bois and Val-des-Monts
*on orders over $150
Shipment confirmation and order tracking
To keep you informed after you place your order, you will receive an Order Receipt emailed to you to confirm your order details. Once your order has been shipped, you will receive a Shipment Notification with carrier and tracking information.
Customs, duties, and taxes
Rideau Optometric is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Rideau Optometric is not liable for any products damaged, stolen, or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.