Do you have a Question?
Our Information Officer, Dr. Sheldon Butler, can be reached at:
339-50 Rideau St. Ottawa, ON, K1N 9J7 613-567-0800
He will attempt to answer any questions or concerns you might have.
If you wish to make a formal complaint about our privacy practices or the application of those practices, you may make it in writing to our Information Officer. He/She will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.If you have a concern about the professionalism or competence of our services or the mental or physical capacity of any of our professional staff we would ask you to discuss those concerns with us. However, if we cannot satisfy your concerns, you are entitled to file a complaint with our regulatory body by writing to or communicating with:
COLLEGE OF OPTOMETRISTS OF ONTARIO
6 Crescent Road, 2nd Floor
Toronto, Ontario M4W 1T1
Telephone (416) 962 4071, Toll Free (888) 825 2554, Fax (416) 962 4073
Web site: www.collegeoptom.on.ca
This policy is made under the Personal Information Protection and Electronic Documents Act. That is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitments set out above.For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:
112 KENT STREET | OTTAWA, ONTARIO | K1A 1H3
PHONE (613) 995-8210 | TOLL-FREE 1-800-282-1376
FAX (613) 947-6850 | TTY (613) 992-9190
WEB SITE: www.privcom.gc.ca